Last night I got a call from a Dell rep.
Figuring it was a follow up to my motherboard replacement adventure, I was surprised when the woman on the other end was perky, named Julie, spoke with an American accent, and said, "Hello. I understand you purchased a Dell computer back in July, and I was calling to find out how you liked it."
I said, "Well, the motherboard has already failed." A certain amount of stunned silence on the other end. I think she was about to launch into an upsell script after I followed the script and said, "Just peachy keen." Still, to give her credit, she recovered admirably. "Oh. Have you called Dell Support about it?" "Yes, and it was replaced several weeks ago." "Oh, good."
I said, "But while I have you on the phone and you're asking how satisfied I am, I still haven't received the rebate check I was supposed to receive for the Dell laptop I purchased last January." "Oh. Have you e-mailed the Rebate department?" "Oh, yes." "Hmm, well I'll have to follow up on that. Well, have a nice day." Click.
I guess she figured -- with my failed motherboard and absent rebate check -- that I wasn't a super upsell candidate. Go figure.