BPOS at Coca-Cola Enterprises

Notes from the

Image via Wikipedia

Coca-Cola presentation at Microsoft’s SharePoint Conference 2009.

The Need

73,000 employees: 30,000 knowledge workers. 40,000+ employees that work out of factories and depots. 2.4 vending machines and coolers. 30Is the largest marketer and distributor of Coca-Cola products.

Business Challenge

• Needed a more effective way to collaborate
• No robust and integrated enterprise solution
• Too many partners providing dozens of communication and collaboration solutions
• Move from being support focused
• Lack of governance

A Lotus Notes shop.

Vision: Establish digital communications as a key enabler to engage employees with the company, drive effectiveness and efficiency and improve collaboration and innovation.

Goals

• Deliver the next generation Intranet
• Create a more collaborative environment
• Simplify integration
• Create two-way communication
• Consolidate multiple technical infrastructures
• Leverage existing infrastructure

Governance

• Executive Steering Group Meets bi-annually
• Operational Governance: Meets quarterly
• Delivery Team: Meets weekly

The Solution

March 3, 2008: Coca-Cola Enterprises announced that it will begin using Microsoft’s integrated communication and collaboration tools across its organization.

Implemented Microsoft Online Services: SharePoint Online, Exchange Online, OCS Online, Live Meeting.

Solution wins:

• Provides integrated collaboration
• Microsoft product integration
• Free CCE resources from system support
• Provision additional capabilities on an as-needed basis
• Delivers enterprise support model
• Evergreen Support Deployment (no patching)

Created a Teamsite Wizard. Included things like Language, Time Zone, Purpose. Provisioned in about a week.

Our Usage

User Experience and Portal Design

• Established standards and style guides to implement a consistent look and feel
• Developed IA scheme to ensure scalability and long term adoption
• User-friendly and intuitive design allows for ease of use
• Consolidated platform to access all internal information and documentation

Four major sections: Home, Company, Workspaces, Life & Career

Portal Separation:

• Corporate Portal
• Teamsites
• Micro Sites
• Tool Sites
• Business Unit Sites
• Partner Sites (coming soon)
• Community Sites (coming soon)

Microsoft Online has a list of partner solutions they support.

9 different localizations; 2,400 Teamsites in 10 months.

Integrated with SAP so employees can do thinks like change 401K withholding.

The Cloud

Monthly Averages:

• 2,055,702 page views
• 15 minutes, 20 second minutes average time per visit
• 8.5 visits per visitor

Get a pre-production farm; can get an online database.

Hosting Limitations

• Certain product feature limitations
• Increased deployment time lines: You can write the code in 8 weeks, but then Microsoft has a deployment time as well.
• No visibility to servers for support
• No Central Admin/Shared Service Provider access
• No SQL access (can’t do queries against the DB, for example)

Comments

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