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Monday, December 19, 2005


Madan Sheina

I thought the point of customer service was to engage the customer, rather than cut down the length of a call - which was a very crude and misguided call center metric followed in the 90s.

While Dell and Co rely heavily on the Indian subcontinent for cheap, yet educated CCRs, I'd deal with their scripted official-ness anyday over the oft curt, rude and downright incompetent staff that I sometimes get routed to in Kansas & the Mid-West -- who also come with equally "thick" accents I might add.

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I can understand if you've been turned off by bad Customer Service, but it's all about system reliability.

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There are so many problems that i faced in my PC but thanks by this post i get to know that the solution is to reboot the system.. but after rebooting my system i didn't faced any problem in that.

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Yes..I have very less knowledge about PC and generally I faced lot of problem with my PC like sometimes my window had been corrupted. And some problem will be solved just by rebooting my system.

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Yes..I faced lot of problems with my PC sometimes my window has been corrupted due to some reasons. And some problem solved automatically just by rebooting the system.

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Testing Dell's Support is nice dell hp support provide nice Technical services.

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I really liked your blog quite informative and interesting facts and figures you have discussed on your blog even the comments are very fruitful and helpful in enhancing the knowledge regarding the topic.

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Sometimes it's just a matter of system's reliability. Not at all times we can have the very thing we expect from the system's service provider but of course we have to at least hand some trust that since we have chosen such provider we know they can provide us what we exactly need.

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I am sending Dell a certified letter that I want a full refund because they breached the warranty. They will probably tell me I have to use their binding arbitration system. I wonder if I really have to. It seems to me that if they breach the warranty, they can't then insist I stick to their other terms...

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I just have to agree with you that 'if you get the proper support contract, you get what you pay for.' Though we know for a fact that not at all times the service provider we are choosing fails to deliver what we are actually expecting to be handed of, at least at some point they would provide us with an effective support that the service is worth the choose.

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